Social Media Snippets

Why Didn’t Our Video Go Viral?

February 3, 2010 · Leave a Comment

It’s late on a Thursday night. It’s been a long week. Then it happens…you have a flash of genius to create a stellar video for your company or client.

You hire a PR firm to handle your messaging and coordinate the video shoot.

Everyone shows up to the shoot on time, filming goes swimmingly and lunch for the crew even arrives on time.

The editing process is long and tedious but in the end, your CEO provides a well-deserved stamp of approval.

It’s all there. You envision hundreds of thousands passing around your video link, landing impression upon impression. Dollar signs flash before your eyes as you see yourself landing that big promotion. You’re the buzz of the social Web and are soon booking an interview to grip and grin with Matt Lauer on the Today Show, touting your social media celebrity and outright video genius.

The upload to YouTube is simple as pie and now you’re counting down to flip the switch from private to public.  3…2…1…

Flatline.

For some reason, your video is just not tracking as hoped. What happened??! It was the perfect formula for a big “viral” video! Or so you thought.

Unfortunately this scenario happens way too often.

Currently, 77% of online users are consuming online video (source: State of Online Video – TIMA Presentation).

It’s an astounding number in consideration of how far the Web has come with video sharing technology. Although the social Web has changed the way we all consume content, it has done little to shift what we find funny, amusing, cute, heartfelt or compelling.

The reality is that in the end, there is no magic formula to creating a “viral” video. What compels millions to share a particular video on their own social network or forward along to their entire email contact list is still a pretty big guessing game.

Don’t get me wrong, there are of course seeded elements that can help lay the groundwork for strong shareable video content. Check out these analysis posts for a bit of insight (The 7 Elements of a Viral Video Campaign, 20 Winning Elements of a Viral Campaign, The 4 Elements of Getting Videos to Go Viral). However, without compelling content, a short video length, optimization and a baseline core launch audience, any video is going to struggle to pass a few thousand views.

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Earlier this week, a colleague sent along this video below by Raritan Bay Medical Center promoting the awareness and dangers of heart disease and stroke to women. The email forwarded to me noted that the organization was aiming to reach 1 million views by Friday, February 5. Lofty goals for any video, but I decided to take a look.

Let me start by saying the analysis below is simply my feedback and insight. Awareness is awareness on any level and in that sense, kudos across the board to RBMC. This is merely my take on how this effort could be elevated.

To Raritan’s credit, the video obviously pushes a very important issue and is shot nicely. Raritan is also very forward about the fact that they were inspired by the infamous Pink Glove Dance video which did quickly earn its keep in the “Viral Video Hall of Fame” (the video is now at 6.5+ million views by the way…mindblowing).

So, what’s the deal? Why is Raritan’s video hovering around a few thousand views as of today?

For baseline analysis and learning purposes, let’s breakdown a few reasons why this video is struggling:

1. Creativity – Unfortunately, the “let’s get our organization to dance to popular songs in support of a cause” card has been played. Not being crass here, it’s just the fact of the matter. Providence St. Vincent Medical Center got there first. Unless there is an incredible spoof reaction video to match a viral video response, it’s tough to repurpose a similar idea and expect similar results. And let’s be honest, no on in their right mind is going to spoof breast cancer awareness anytime soon…or they better not.

2. Length – RBMC’s video clocks in at 7 minutes with 5+ minutes being devoted to dancing. Numerous studies show that viewer engagement with video content typically drops after about 30 seconds. If you’re going to even consider going over 2 minutes with a video, it better be good…real good and 100% engaging throughout or directed at a very specific audience.

3. Optimization – Take a look at the video title differences. “Pink Glove Dance”  versus “Go Red & Dance at Raritan Bay Medical Center.” “Pink Glove Dance” is intriguing and slightly mysterious. You’ve got to pull a potential viewer in and pique interest to get them to press the play button. You can’t give everything away at once in a title.

In addition, “Pink Glove Dance” is simple and easy to communicate. “Have you seen the Pink Glove Dance video?” rolls right off the tongue. In addition, Raritan includes no tags on their video relevant to the cause (heart disease, stroke, etc.). Alongside the title, those tags are all Google has to juice your content out to relevant search terms.

Furthermore, the video is hosted on a brand new channel – http://www.youtube.com/user/TheGmancini. With no subscribers, friends or other resources to use as a jumpstart, the video is sitting on loose gravel. Hopefully, Raritan will jump over and sign up for YouTube’s excellent nonprofit program to host this video (not to mention add a nice call-to-action with the overlay feature provided in the nonprofit program) and any additional video content. I would also hope they consider embedding the video on the homepage of their site and pumping out a tailored e-news with the video embedded that asks subscribers to share as well.

It is of course important to consider Raritan’s goals. If this video was simply intended to engage employees and create a fun video, great. But, if the expectations are to create a key piece of marketing content that will serve as a long-tail traffic generator for their site, that’s another thing. I will also add that this video is all of two days old. I’m well aware that I may be biting my tongue a week later when this thing starts its own wildfire.

The big lesson here is that viral is rarely purposely generated and rather simply evolves when we least expect it. The best we can all do is to continue to learn from key case studies and work to take a proactive approach to capturing share-worthy content.

-Scott

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Social Media Webinars

January 28, 2010 · Leave a Comment

Last week, I had the pleasure of presenting a social media strategy Webinar for the organ/tissue donation community as part of the Gift of Life Institute’s “social media bonanza” series. This week, I’ll be continuing the series with my colleague Lee Aase, Manager of Syndication and Social Media at Mayo Clinic, as we present on Maxmizing the Use of Facebook and YouTube for the Donation Community. It should be a good “nuts and bolts” presentation that provides attendees with some solid takeaways to implement.

A lot of the tips and insight are applicable regardless of your company or organization’s mission, so be sure to take a look.

Cheers,
Scott

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10 Tips to Perfect The Art of the Status Update

January 22, 2010 · Leave a Comment

Via Zazzle

Whether it’s one word, a single link, 140-characters or a full paragraph, status updates have come to signify much more than “what’s happening” in one’s life.

As social media marketing continues to flourish as a key channel for connecting with target audiences, the pressure to drive home a message with concise messaging mounts. Whether updates are being utilized for brand awareness, actionable outreach or news delivery, the status update is the “go-to” quick-time delivery channel.

Just in the past few weeks, we’ve seen a couple great examples of status updates being put to the test.

What’s Your Color

Earlier this month, thousands of female Facebook users posted their bra color as their status update in an attempt to call attention to breast cancer awareness. Regardless of whether or not you thought the effort was effective, it serves as a great example of a low-cost, powerful channel for garnering quick attention around a cause. For the record, I think the effort should have included a unique custom tiny URL driving people to a landing page that contextualized the effort and encouraged others to spread the word through 3 actionable steps. BUT, the idea was halfway there in terms of attracting initial attention.

Haiti Donations

Though donation action has been primarily driven through text messages, the power of status updates and incorporated hashtags has brought about immediate worldwide response to a severe crisis.

News By Update

Just this week, 5 French journalists announced that they will be locking themselves in a farmhouse for 5 days in an attempt to write news articles based only on information received through Facebook and Twitter updates. It will certainly make for a fun experiment but it speaks to the larger communication trend at hand – namely the important role these channels are serving worldwide audiences as the basis for immediate news.

As opposed to posting the mundane, I highly encourage you to start thinking carefully about how you craft your tweets and status updates. Here are some tips below to take into consideration.

1.) Know Your Audience – Always rule #1, but with Facebook page insights and Twitter analytics tools, we can better determine who we’re talking to with our updates. Want some general insight without the research? This article should clue you in on who’s reading and sharing.

2.) Keep It Short and Sweet – That’s the purpose of a “status” update right? This isn’t a place to post a couple paragraphs, save that for the blog post. Look back to see if you can cut a word or two.

3.) Keep It Personal – Establishing an emotional connection with your readers or followers is key. They need to know that there is a person behind the brand.

4.) Keep It Relevant – Timely updates that speak to the interests of your audience are crucial. Don’t share just for sharing’s sake. Share with a purpose.

5.) Check Your Grammar – Give it a read, then a re-read, then one more read. Typos stand out like a sore thumb when there is minimal copy.

6.) Provide A Link – Awareness is great. Action is better. Whether you’re driving people to a news article, tailored landing page or other location, provide a shortened/customized link (that you can also measure click-thrus on!) that leads to engagement.

7.) Ask for Feedback – You’ve got a great following, yea? Take advantage of that huge resource and use your update to gather some feedback. This will also help you better customize the content you provide to your audience.

8.) Provide Visual Content – Particularly on Faceebook, including a link to a video or incorporating an image is key. Facebook’s news stream is a busy place and an added visual is naturally going to help draw a causal reader’s eye in to check out your content.

9.) Don’t Overdo It – Status updates are great. Too many status updates stink – mostly because no one has THAT much great stuff to say or share (though you may think you do). I always recommend that clients limit Facebook updates to a maximum of three times/week. Twitter is a bit different but I recommend no more than two to three “broadcast” tweets a day with the primary focus on follower interaction and sharing through re-tweets.

10.) Get Clever – Use a touch of humor, don’t try to oversell and keep your readers wanting more. Especially with Facebook’s upcoming page changes, it’s becoming more crucial to provide content that your readers care about and want to share and engage.

Feel free to share any additional tips below, thanks!

-Scott

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