Comments on: USAA’s Social Site – What’s On Your Mind?

By: Dorsey

Dorsey — Tue, 22 Sep 2009 01:11:58 +0000

I have had two auto loans from USAA Federal Savings Bank one for a new car and one for a used vehicle. Both times the process was extremely smooth. The USAA staff are very helpful and they walked me through the whole process.

By: Scott Meis

Scott Meis — Tue, 04 Aug 2009 23:31:56 +0000

Thanks John, that makes total sense on the privacy end and kudos for launching a great site and keeping so many loyal customers onboard.

By: John Hancock

John Hancock — Tue, 04 Aug 2009 18:25:02 +0000

Scott, thanks for the callout and for your membership with USAA. You’ve made some very good suggestions. I’m the “conversationalist” on What’s on Your Mind and should add a photo and short bio. I don’t know why I didn’t think of that.

As for using the site – as well as Twitter and Facbook – as a customer service connection, I can assure you we are. In the majority of cases we take these issues offline as to keep the member’s information and specific situation confidential. In some cases it remains public, but that’s the individual’s choice.

We have a small team -for now- working through how we play in the social media sphere, but we’re examining how USAA needs to be represented on the tools you mentioned. We’re also looking for the next Twitter.

If you have any questions, please feel free to send me a note.
- John Hancock, USAA conversationalist (john.hancock@usaa.com)

By: pallaviwensil

pallaviwensil — Wed, 01 Jul 2009 11:02:12 +0000

Thanks for such a helpful post… i dint no nything about history of social site http://thetwittersecret.com but this post has given me good knowledge about it.