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5 Key Takewaways from Content Marketing Retreat (#CMRetreat)

A couple weeks ago, I attended the 2nd annual Content Marketing Retreat (#CMRetreat) hosted by Fusionspark Media along with our Content Director at Weber Shandwick (@mydeadlyballoon). Having missed the first annual retreat, I was excited to finally head across the sound to beautiful Langley, WA for a day of big learning.

The Retreat exceeded my expectations on all accounts. Great location, stellar organization throughout the day, knockout food (holy homemade pumpkin bread) and of course most importantly, an all-star lineup made for an excellent trip.

Throughout the course of day one, attendees hear from Rod Brooks, Russell Sparkman, Tim Frick, Jayme Thomason, Chris Baggott, Pawan Deshpande, Mark Jacobs, Jeff Erramouspe, Simon Kelly and Robert Rose.


The crowd was a diverse group from all over with a slant towards those working in smaller organizations. Topics covered a wide range, from top level content marketing strategy to maximizing use of Google Analytics data to improve content optimization. While many conferences can drag at certain points, the short presentation structure followed by panel discussions made for a great format to maintain audience attention throughout.

Below are five key takeaways that stemmed from the Retreat.

1. Content Marketing is Not Rocket Science

Sorry, it’s just not. Does content marketing require smart analysis, technical insight, natural instinct for audience demands and the ability to piece everything together into a solid strategy? You bet, but it takes practice and requires that you are constantly thinking about how best to stay a step ahead of your audience and the competition.

2. Brands That Succeed at Content Marketing Fail…a Lot.

During his presentation on developing a step-by-step content marketing plan, Robert Rose emphasized the importance of establishing an office culture that embraces innovation. You, along with your coworkers or employees, need to feel that it’s okay to fail. In fact, you need to be realistic about the fact that success often stems from a series of smart failures where you’ve progressively learned more and more about how best to achieve your goals. The iPhone and iPad weren’t created overnight and neither will your strategy for how to sell X products or engage with Y number of people. Try and keep trying.

3. Data Is the Hidden Gem Behind All Good Content Marketing

It’s scary to me these days when a company or organization gives you a blank stare when you ask about website or engagement analytics. Data drives strategy. If you don’t have a benchmark and ongoing consistent measurement to track what content is resonating with which audience, you don’t have the fuel necessary to revamp your content marketing plan.

4. Curation is An Art Form

Successful curators have amazing taste. They know their audience’s taste like the back of their hand. They know the value of attribution, the importance of framing and how to deliver content to their target audience in the right format in a consistent fashion.

5. Content Marketers Understand the Difference Between Audience “Needs” and “Wants”

Rod Brooks did a great job putting this point on display. Rod is the CMO for Pemco Insurance. We all need insurance. We know that. Do we all like to talk about insurance on a daily basis? Nope.

What we do love to talk about is our family, friends and community. We love to discuss topics of shared interest that resonate across the board relevant to our safety and well being.

The same applies for your company. Stop trying to shove your audience’s needs down their throat and take a broader look at the shared values and interests of your target community. What type of content does this audience want? What do they care most about? THAT is your point of entry. That is your bridge to building trust and creating robust dialogue.

Thanks again to Russell Sparkman and all of the presenters. Looking forward to another fantastic gathering next year.

Practical Social and Digital Integration: Chicago Shovels

It snowed last week in Seattle. Having grown up in the area, I will attest that it was a significant storm for the area but far less concerning than the reports that were put out across the wires.

As many of my friends in these parts are also Chicago transplants, we shared a collective chuckle around the mesmerizing general reaction to what is typically referred to as “slight snowfall” on an average winter day in Chicago. One of the main issues is that it simply does not snow but a few times each year in Seattle (good thing) but when it does, the city shuts down completely due to a lack of resources and preparation. It had me recalling some messy mornings from my old life in Chicago where I was simply unable to dig my car out.

Snow-filled Seattle last week.

Fittingly, a friend pointed me towards Chicago Shovels last weekend -  a new initiative by the City of Chicago that provides an interactive resource to help residents deal with the city’s typically treacherous winter.

My expectations were low knowing that I was about to visit a city run site – notorious for poor user experience and slow technology adoption. I was wrong. What makes the site strong in my book is the degree of practical social and digital integration. There is a “Plow Tracker” to help residents keep tabs on real-time street clearing activity as well as a number of integrated apps (including a Tow Tracker to help you find where your car has been “relocated” – imperative in a city that loves to tow) and even SMS alerts to stay updated.

While my bet would be that an agency helped the city with some of the marketing content, full kudos to the team for developing useful video content to help users navigate the site.

Though Seattle does not have the frequency of snow to warrant a full on platform like this, Chicago Shovels is a great model for other snow-laden cities to follow in implementing a smart communications platform that fits the baseline communication needs for residents.

It’s 2011 – Viral Videos Still Don’t Grow on Trees

Want to make a digital strategist bang his or her head against a wall for an hour (or two…or three) straight?

Ask them to make you a “viral video”…

We all know that starting with an end goal of creating a viral video is a lofty, typically unrealistic goal. I’ve tried hard to keep the word “viral” out of the vocabulary of any agency where I’ve worked. Is it to say that making a viral video isn’t possible? Absolutely not. Should it be something you sell in to clients? For your sake and sanity, I hope not.

Want to know what does work when you’re trying to gain groundswell video traction?

A solid plan of attack that focuses on the right creative content/call to action, targeted to the right audience and delivered at the right time. Put that combination together, activate the power of smart distribution and social syndication and you’ve taken solid steps towards building views and engagement.

Jennifer Anniston’s Smart water video is a great example – the brand turned the notion of a “viral video” on it’s head earlier this year by purposely creating a video that incorporates elements of other videos that have lit up millions of views on YouTube. Creative use of a celebrity that matches the brand’s target demographic positioned around a recent flood of bizarre YouTube sensations. Perfect.

Though there are certainly plenty of tips and learnings floating around about the best way to create a viral video, step one is to focus on what exactly you’re trying to achieve in the first place and to clearly identify the audience you’re hoping to engage. Get back to basics, remove the pressure of delivering “viral” results and allow the creative floodgates to churn up an idea that will resonate and have a solid shot at driving word of mouth.

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