I attended a PRSA workshop here in Chicago a couple weeks ago that focused on managing online reputation. Of great value at the event was a handout provided by Weber Shandwick that outlined 15 Realities & 15 Rules for managing your online reputation. Weber Shandwick had commissioned the Economist Intelligence Unit to conduct a worldwide […]

A few weeks back I had posted about the Printed Blog and a then upcoming Chicago Journalism Town Hall meeting in February. Last week, the Chicago Reader’s Michael Minor reported on the outcome of the Town Hall calling particular attention to why he opposes the idea of newspapers shifting to a micropayment model: We’ve been […]

It’s just one word. “Hello.” But, that one word can make or break a customer’s experience. In Chicago and other big cities, it’s easy to get lost in the crowd, go about your own thing and not think much about the fact that strangers rarely ever say “hello” to one another. This past weekend, I […]