Last month, I posted about 8 Emerging Trends in Social Media as defined by digital guru, Steve Rubel. One of those trends identifies the current shift from companies and brands moving beyond open communication with customers to engaging customers and audiences in a collaborative manner. Video stands out as one area of social media that […]

This morning, I had the pleasure of attending the Chicago Business Marketing Association (BMA) roundtable discussion on social media. General seminars like this usually go one of two ways in terms of being very engaging or just more of the same ole, same ole. I knew today would fall under the former category.  Today’s presenter […]