Super props this week to @JohnHaydon for pulling together this fantastic video explaining the insights dashboard for Facebook pages. If you’ve never been an admin on a page or are not privvy to the latest dashboard features, this is an excellent spot. If you’re doing any form of social media measurement for clients, it’s pretty […]

You’ve got Facebook Insights down and are a page-measuring guru. You’re reporting page views, custom tab views, referral links, media views, comments/likes engagement and have even found a way to assess sentiment around those engagements. What more could your client possibly want?? Everything else outside of your page. Unfortunately, conversations online don’t take place in […]

Hold your horses, this is not intended to be a breaking news post. If it was, I’d quickly receive a D- as a member of any crisis communications team. A couple of weeks ago, Facebook announced the┬álaunch of┬átheir new and improved insights dashboard. Page admins are used to seeing a setup similar to the dashboard […]

Continuing from my previous post on Jim Tobin’s Social Media is a Cocktail Party, I wanted to address a few other key learnings from various chapters throughout the book. Listening Process Jim rightfully devotes a chapter of his book to outlining the importance of the listening process. You wouldn’t run into a cocktail party yelling […]

Holiday season is upon us. If you’re like me, that means a lot of airline travel (please be kind in ’09 ORD!)…and inevitable delays…and plenty of reading time. Alternatively, it may mean holiday parties and colleague gift exchanges. Whatever the case may be, here’s a great gift idea and resource to get yourself, your boss […]

At this point it is still uncertain as to the ultimate impact our floundering economy will have upon the public relations and marketing world. However, one thing is for certain. The PR/marketing industry has undergone a dynamic shift that requires a new set of skills and a deeper understanding of the power of the Web. […]